3700 Privacy Policy — how we safeguard your information
This document explains how Platform 3700 collects, uses, stores, and protects personal data of Malaysian users. Your privacy is our top priority.
What information do we collect from users?
When you register or use the 3700 platform, we collect certain categories of information required to manage accounts and provide services securely. The information collected includes:
- Account information — username, email address, phone number, date of birth, and identification number (for age and identity verification).
- Device and browser information — device type, operating system, browser type, IP address, and session details collected when you access the platform via mobile or desktop.
- Local Payment Information — transaction records of deposits and withdrawals in Malaysian Ringgit (RM), including payment methods like FPX or TNG eWallet. We do not store your full bank account numbers — only transaction metadata necessary for record-keeping.
- Platform Usage Data — pages visited, access times, games played, and actions taken on the platform to help us understand user experience and improve our services.
- Cookies and Tracking Technologies — small files stored on your device for session authentication, language preferences, and internal analytics.
We only collect information necessary for the stated purposes. We do not request data unrelated to platform operations.
What is this information used for?
The information collected by 3700 is used exclusively for the following purposes:
- Creating and managing user accounts, including verifying identity and age.
- Securely process deposits and withdrawals in Malaysian Ringgit (MYR) through local payment channels.
- Detecting and preventing fraud, account abuse, or activities violating the platform’s Terms & Conditions.
- Sending important account notifications such as login confirmations, transaction alerts, and security updates.
- Improving the interface and user experience based on aggregate usage patterns — not individual data.
- Compliance with applicable laws and regulations in Malaysia when required.
3700 does not use your personal data for third-party marketing without your consent. Emails we send relate to account activity, not commercial advertisements from others.
How do cookies and session tracking work on this platform?
Platform 3700 uses cookies — small data files stored temporarily or permanently in your web browser — for specific functions related to platform operations:
- Session cookies — save your login status so you don’t have to re-enter your password each time you switch pages. Automatically deleted when you close the browser.
- Preference Cookies — saves your language preference and display settings so your experience is consistent on your next visit.
- Internal analytics cookies — recording aggregate (non-personal) usage data to help our team understand which parts of the platform are most used and need improvement.
You can disable cookies through your browser settings. Please note that disabling session cookies may affect login and navigation functionality on the platform. We do not use third-party cookies for advertising purposes.
Data storage and security measures we implement
3700 users’ personal data is stored on servers protected by SSL (Secure Socket Layer) encryption for all data connections between your device and our platform. Account passwords are stored encrypted using one-way hashing — we cannot view your password in its original form.
Financial transaction records in Malaysian Ringgit (RM) are kept only as long as legally required and to resolve any disputes that may arise. After the retention period ends, these records are securely deleted from our systems.
Access to user data within the platform's internal systems is restricted to staff with a legitimate operational need. All access is logged and monitored. In the event of a security incident affecting user data, we will notify the relevant users within a reasonable timeframe.
Is user information shared with third parties?
3700 does not sell, rent, or disclose users’ personal information to third parties for commercial purposes. However, there are limited situations where information may be shared:
- Payment Service Providers — necessary transaction information is shared with local payment providers such as banks and FPX operators to process deposits and withdrawals in RM. These providers are bound by strict confidentiality obligations.
- Legal Requirements — if required by court orders, law enforcement investigations, or regulatory compliance in Malaysia, we may need to disclose certain information to the relevant authorities.
- Protecting platform rights — in cases of fraud or serious term violations, relevant information may be shared with lawyers or enforcement agencies for legal action.
Outside the above circumstances, your data remains under the exclusive control of 3700 and is not shared with any other parties without your written consent.
Your rights as a user regarding your personal data
As a registered user of the 3700 platform, you have the following rights regarding your personal data:
- Access rights — you may request a copy of the personal information we hold on your account. Requests will be processed within fourteen (14) working days.
- Correction Rights — if you find your account information inaccurate or outdated, you can update it directly through account settings or by contacting customer support.
- Right to erasure — you can request deletion of your account and related personal data. Such requests are subject to applicable legal record retention requirements. Once all conditions are met, data will be deleted within thirty (30) business days.
- Right to Object — you may object to the processing of your data for specific purposes by notifying our support team. We will review your request and respond within a reasonable timeframe.
To exercise any of the above rights or if you have privacy questions, please contact us at [email protected]. You can also visit the Frequently Asked Questions for guidance on account and data matters.
Privacy policy updates and how to contact us
3700 reserves the right to update this Privacy Policy periodically to reflect changes in operational practices, legal requirements, or technology used. All updates will be published on this page with a revised effective date.
We encourage users to review this page regularly. Continued use of the platform after updates are posted will be considered acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints about your data privacy on the 3700 platform, please contact our support team via email at [email protected]. We are committed to responding to privacy-related inquiries within seven (7) business days.
Have more questions about your account or privacy?
The FAQ page provides answers to the most commonly asked account-related questions. If you don’t have an account yet and want to start using platform 3700, registration takes less than five minutes.