3700 Responsible Gaming — protect your wellbeing
3700 is committed to keeping online entertainment fun and in control. This page provides guides, self-control tools, and support information for users in Malaysia.
What is 3700's commitment to responsible gaming?
3700 believes online entertainment should bring enjoyment, not become a burden. We take our responsibility towards every user's wellbeing seriously. Responsible gaming isn't just a slogan — it's built into the way our platform is designed and operated.
Our goal is to ensure users always remain in full control of the time and money they invest on the platform. We provide information, guides, and self-control tools that anyone can use at any time without needing to contact support first.
3700 also strictly enforces a minimum age policy of 18 years. We do not support, encourage, or enable any form of gaming involving minors in any way. This is a non-negotiable line in how we operate.
How to identify risky gaming behaviour?
Most users enjoy online gaming as a fun, controlled form of entertainment. That said, it's important to recognise the early warning signs that a gaming pattern may be becoming unhealthy. Watch out for the following in yourself or someone you care about:
- Repeatedly playing longer or spending more than planned.
- Using money set aside for daily essentials — such as rent, bills, or food — to fund your play.
- Feeling stressed, anxious, or irritable when unable to play or when on a losing streak.
- Hiding gaming activity or the amount spent from family members or friends.
- Chasing losses by increasing bets — a pattern commonly known as "chasing losses".
- Neglecting work, family, or social responsibilities due to excessive time spent gaming.
If you identify one or more of the signs above, now is the right time to take proactive steps using the self-control tools available on the 3700 platform, or to seek outside support.
How to set effective time and budget limits
One of the most effective ways to keep your gaming healthy is to set clear limits before you start playing — not after. 3700 encourages all users to practise the following habits:
- Set your spending limits before you start. Decide how much you're comfortable spending per week or per month in MYR (RM), and stick to that limit without exception.
- Use a timer or time reminders. Set a timer on your phone before your session starts. When it goes off, stop — no excuses for "just five more minutes".
- Don't play when you're not in the right headspace. Avoid playing when you're stressed, angry, or upset. Decisions made in an emotionally unstable state often lead to regret.
- Treat every ringgit spent as the cost of entertainment. Money wagered is the cost of entertainment — not an investment or a source of income.
Deposit limits can be configured directly in your 3700 account settings. We encourage users to set these as a first line of protection before any issues arise.
Self-exclusion tools available on this platform
3700 offers several self-control options that users can activate through their account settings:
Set daily, weekly, or monthly deposit limits in RM. These limits cannot be increased instantly — a waiting period is in place to protect against impulsive decisions.
Choose to pause your account for a period you set yourself — from one day to several weeks. During a break, you will not be able to log in or make deposits.
If you need a longer break, you can request a self-exclusion through customer support. Your account will be suspended for an extended period based on your request.
To activate any of these features, log in to your 3700 account and go to the account settings section, or contact our customer support at [email protected] for immediate assistance.
Minor protection and parental responsibility
The 3700 platform is only accessible to individuals aged 18 and above. During registration, we carry out an age verification process and reserve the right to request identity documents to ensure compliance. Any account found to have been registered by a minor will be closed immediately.
For parents and guardians concerned about their children's access to online gaming platforms, we recommend the following steps:
- Use parental control software on shared devices to block access to online gaming sites.
- Keep your 3700 account protected with a strong password and never share it with anyone.
- Log out of your account after every session, especially if using a device that children can access.
- Have open conversations with your teenagers about the risks of uncontrolled online gaming.
If you suspect a minor is using the 3700 platform, please report it to our support team immediately at [email protected]. We will investigate and take appropriate action.
Life balance and professional support when needed
Online gaming should only be a small part of a balanced lifestyle — not a top priority. 3700 encourages all users to maintain a healthy balance between digital entertainment and real-life responsibilities: family, work, health, and social relationships.
If you or someone you know is struggling to control their gaming habits, don't hesitate to seek help. Talking to someone you trust — a family member, friend, or professional counsellor — is an important first step.
Professional help for gambling-related issues is available in Malaysia through a range of channels, including counselling services at government hospitals, community health clinics, and NGOs offering free or low-cost support programmes. You don't have to face this alone.
For more information on account controls, check the FAQ us. If you need immediate assistance with your account, reach out to the 3700 support team at [email protected] — we're here to help with full empathy and without judgement.